Conversation Walk In Guest
(tamu yang datang langsung ke hotel tanpa melakukan
reservasi terlebih dahulu)
Staff : Good Morning Mr / Mrs..
Welcome to our hotel. How may I help you? / Can I help you?
Guest : Do you have room? / What kind room do you have? / I want to check – in
Staff : Do you have reservation before? / Do you ever stay with us before?
Guest : No this is the first time / No I never
Staff : ( If answer “ NO “ ) Reception must explain the type of room, hotel fasility, room rate, room fasility and room type
( If answer “ YES “ ) Reception say “ What kind room do you need? / What typeof room do you need “ ?
Guest : I want to book ..... ( type of room)
Staff : When would you like to stay with us?
Guest : I wnt stay start from ( date) until....
Staff : Would you please fill in the registration card , we need your name, your address and signature...
May I borrow your ID Card please ?
Guest : ( Guest fill the registration card and bring ID Card to reception staff )
Staff : Wait a moment please
( Reception Staff fill data from ID Card to Registration Card )
Guest : ( When staff fill in data guest can do it )
What event at your hotel for this moment / What kind fasility do you have
Staff : ( Staff fill in data and answer question from the guest )
( After finish fill in data at Registration Card Staff bring back ID Card to guest )
This is your ID Card Mr / Mrs and I repeat
Your name ………….
Check – out ………………
Room number……………..
Room Rate………………..
Room Type ………………
Special Request
Sign in please
Guest : Thank you
Staff : How would you like to pay the room, you pay by cash or credit card?
Guest : Cash / ya
Staff : For deposite maybe ……………… / can you give deposite ……………….
Thank you
( Staff fill deposite form )
This your deposite receipt ( Staff repeat data )
Your name
Room number
Check – out
Sign in please
Guest : Thank you
Staff : ( After guest have deposite receipt staff say )
This is room key this room number ……………
Your breakfast coupon for ………person at ……………
Anything else Mr / Mrs
Guest : ( If guest say “ Yes I want ……………. )
Staff : ( Staff must be helpfull )
Staff : ( After all for closing and magic words )
Thank you for choosing our hotel and our bellboy will escort you to the room. have a nice day / Thank you enjoy our service